Crownsavers Credit Union



What is E-Signature?

Signing a loan agreement by electronic signature is a quick and secure way of completing the paperwork for your application.

If you are eligible to sign your agreement by e-signature we will inform you when we contact you about your loan decision. E-signature documents are sent as a secure encrypted attachment to an email address, and require an access code to open them.

Why RPost?

We have teamed up with RPost to offer you a fast and efficient way of signing your loan agreement, from the comfort of your own home. RPost are one of the market leaders in offering secure encrypted emails and electronic signature software. We have decided to work with them as their solution is easy to use and secure.

When will I receive my email?

Your loan agreement will be sent to you shortly using the email address we hold on your account. This will be the email address you provided when you last submitted a paper loan application form or change of details form. If you have a new email address please call us on 0208-698-2996. Any new email address will need to be provided on a signed form.

When your email is sent you will also receive an access code which will be sent by text message to your mobile phone number held on file.

Not received your email or text?

We usually send out loan agreements for electronic signature everyday during working hours (working days only). If you don’t think you have received your email, please check your ‘junk’ mail boxes before contacting us on the number above. If you have not received the text message containing the access code please contact us.

Signing your agreement

Click the link in the email where it says ‘Click Here’. You will then be prompted to enter the access code to view your loan agreement. Instructions for signing should appear, which will guide you through signing your loan agreement.

Any Questions?

If you have any questions at all or notice anything that looks wrong in your loan agreement, please contact us before signing the document. You can call 0208-698-2996. If there are any errors in the loan agreement we will get these corrected and send out a new agreement for you to sign.


Crownsavers Credit Union Is a Registered Deposit Taker