Crownsavers Credit Union


Covid 19 - FAQs

Wednesday 22nd Apr, 2020

Find out about how the Covid-19 pandemic is effecting Crownsavers and what we are doing.


This page is to provide you with updated information about Crownsavers response to the coronavirus pandemic. Keep checking back here periodically to keep up to date with the information.

We are here to help members during this difficult time, but must consider that the health and wellbeing of our staff and members.


 Where Can I Find The Latest News?

You can  find the latest news regarding the coronavirus pandemic and Crownsavers by following this link:

The Secretary of State for Economics has written to thank credit unions for the hard work they are doing within their respective communities as keyworkers in helping those who are most in need, you can read the full article here: 


Is Crownsavers Office Closed?

We have decided to close the Crownsavers office to members to help prevent the spread of COVID-19. We will be serving members as normal.

You can find out all about what we are doing in closing the office with the following links:


Can I Still Call Crownsavers?

You can still call Crownsavers between the usual times – 10.00am to 16.00pm Monday to Friday (excluding Bank Holidays). You can call us via our usual number 02086982996

You can also contact us via email – which will be answered during office times.


How Do I Check My Balance And Make Transfers

 You can login to your account via the website or via our mobile app and view your balance and make transfers.

Follow this link to login or register for Online Banking -

Follow this link to login or register for Mobile Banking -


Can I Still Apply For A Loan?

Yes, you can apply for a loan via our website or from your online and mobile banking account. You will need to submit your evidence the usual way.


Do I Need To Still Pay My Existing Loan?

Yes, you must pay your loan as you usually do, if you do not your credit history may be adversely effected.

However, we understand that the coronavirus pandemic is causing financial stress for millions as such if you feel you will struggle with your repayments, then you can contact us to discuss how we can help.


Are There Any Emergency Loans?

Yes, to help members through these difficult times we have suspended the pre-requisites to apply for the Standard Loan, and you can top up your loan as many times you can up to the maximum of £10,000 or total savings.

Where Can I Learn More About Covid-19?

You can learn more about Covid-19 by visiting the NHS website: 


The coronavirus pandemic is fast changing, with new developments happening everyday. As such we will keep reviewing our policies and update you through all the way.

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